Support

Need help with Petabyte Connect? Email hello@tekrise.app and we will reply as soon as we can. If something went wrong, open Settings > Copy diagnostics, paste the text into your email and tell us what you expected to happen. The diagnostics hold no file names, Wi-Fi names or full links.

Common questions

How do I download a file?

Open the Downloads page, paste the link into the box and tap Download. The file is saved in the Files app under On My iPhone > Petabyte Connect.

Why is it not faster?

The app speeds a download up by using Wi-Fi and mobile data together. You need both connected at the same time (mobile data on, with Wi-Fi). Check the Networks page: each network you want used must be listed with its switch on. A website can also limit the speed per connection or refuse to split a file; then the app downloads it the normal way over one network.

How do I stop it using my mobile data?

Turn off the mobile network's switch on the Networks page, or set a lower mobile-data limit in Settings. The default limit is 2 GB per download. A Personal Hotspot connection or a network in Low Data Mode counts as mobile data.

A download stopped. Can I continue it?

Yes. Tap Resume. Unfinished downloads continue from where they stopped. If the website changed the file in the meantime, the app starts that download again from the beginning and says so.

Where are my files?

In the Files app, under On My iPhone > Petabyte Connect.

Does the app collect my data?

No. See the Privacy Policy.